Effective: September 2026
Your privacy is important to us. This policy describes how CloseClear collects, uses, and protects information in connection with this website and the CloseClear application. Please read it carefully.
CloseClear is operated by DTMU LLC, a Delaware limited liability company with its principal office in Texas, doing business as CloseClear. We handle information in two distinct roles, and your rights depend on which one applies.
For this website and for people who request a demo or contact us, we decide how information is used. Privacy laws call this being a "controller" or a "business".
For information inside the CloseClear application, the situation is different. Customer organizations upload their own loan pipeline data, which can include property addresses, loan reference numbers, and borrower contact details. That information belongs to the customer organization. We process it only on that organization's instructions to provide the service, in the role privacy laws call a "processor" or "service provider". If you are a borrower whose information appears in a lender's pipeline, your relationship is with that lender, and requests about your information should go to them; we support our customers in honoring those requests.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use customer content to train machine learning models.
To locate a property precisely, the application may send the property address or its coordinates to public and government mapping services, including the U.S. Census Bureau geocoder, FEMA map services, and the OpenStreetMap Nominatim and Photon geocoding services, and, where enabled, the U.S. Postal Service address API. Only the address or coordinate is sent for these lookups; borrower names and loan details are not included. These services receive that query under their own terms.
We use a small set of infrastructure providers to run the service. Each receives only what its function requires and is bound to process it only for us:
Our customers are financial institutions. Where customer content includes nonpublic personal information subject to the Gramm-Leach-Bliley Act, we act as the customer's service provider: we use that information only to perform the services under our agreement with the customer, we do not reuse or redisclose it except as that agreement and the law permit, and we maintain safeguards designed to protect it consistent with the Safeguards Rule.
Information is encrypted in transit. Each customer organization's data is isolated with database-level row security in addition to application controls. Access is invite-only with role-based permissions, and administrative actions are recorded in an append-only audit log. No system is perfectly secure, but the service is built and operated for a regulated industry, and if a breach affecting your information occurs we will notify affected customers without undue delay consistent with applicable law.
The service is hosted and operated in the United States, and information you provide is stored and processed there. If you access the service from outside the United States, you understand that your information will be transferred to and handled in the United States, where privacy laws may differ from those in your location.
We keep customer content for the life of the customer agreement and delete or return it on termination, subject to legal retention duties and audit records we are required or contractually committed to keep. Demo environments are temporary by design and are deleted automatically when the demo session ends. Website inquiries are kept only as long as needed to respond and follow up.
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information we hold about you, including under the California Consumer Privacy Act and similar state laws. To exercise a right, email hello@closeclear.ai; we will verify your request and respond within the time the applicable law requires, and we will not treat you differently for exercising a right.
If your information is in a customer organization's pipeline data, we will refer your request to that organization and assist them in responding, because they, not we, control that data.
The service is a business tool for mortgage professionals and is not directed to anyone under 18. We do not knowingly collect information from children.
If we change this policy in a material way, we will update the effective date at the top of this page and, for application customers, give notice through the application or by email before the change takes effect. We encourage you to review this page periodically.
If you have questions or concerns about this policy or how we handle your information, contact us: